Transportation and Service Provision Policy

Please be advised: While we strive to maintain punctuality, unforeseen mechanical or technical issues may occasionally delay or prevent the bus’s arrival.

If the bus is unavailable but catering can still be provided, we will continue service as planned without affecting quality.

If neither the bus nor catering can be provided, we will refund your deposit in full (100%).

Pizza On Bus – 2-Hour Service at Your Location

We bring the pizza party to you! Here’s how our All-You-Can-Eat Pizza Buffet service works:

Service Timeline & Pricing

Total Time at Your Location: 2 hours

Setup & Preheating: 45 minutes (wood-fired pizza ovens)
Food Preparation & Serving: 45 minutes (includes pizzas, salads, appetizers, and BBQ)
Cleanup: 30 minutes

Standard Service Duration: 2 hours on-site
Additional Time: $150 per extra hour

Buffet-Style Catering Policy – All You Can Eat Pizza

1. Pre-Event Agreement Required
Before the event, we will confirm:

• Serving hours within your scheduled time

• Total number of guests

• Types of pizzas to be served (menu selection in advance)

2. Food Management

• Pizza will be replenished whenever any type drops below 50% on each tray.

• Only the pre-agreed pizza types will be served.

• Quantities are scaled to your guest count and service time.

3. Fair Use Guidelines

• All-You-Can-Eat service is dine-in only.

• Takeout or sharing with unregistered guests is not allowed.

• Extra guests beyond the confirmed number may incur additional charges.

4. End of Service

• Pizza service ends promptly at the agreed time, regardless of remaining food.

• Cleanup begins immediately after service concludes.

Bus Requirements

• Easy Access: We’ll confirm access once the address is provided.

• Parking Space: 40 feet (approx. 4 cars).

• Vertical Clearance: At least 13 feet overhead clearance.

• Serving Area Clearance: At least 8 feet of open space.

• Neighbor Notification: Please notify neighbors about the potential wood-fired aroma.

On-Site Compliance Policy

To ensure safety, smooth operation, and compliance with health and fire regulations, all clients must follow Pizza On Bus setup and safety rules.

If we arrive at your event and the setup area or conditions do not meet our bus requirements or safety standards, we reserve the right to cancel service on the spot.

If this occurs, you will be responsible for the full cost of that day’s event, including food, labor, and employee wages already allocated for your booking.

Payment & Cancellation Policy

• Sales tax is added to all invoices.

• For events with 30 guests or fewer, a flat service fee of $120 applies.

• For events with more than 30 guests, a service fee of 18%–25% will be added to the total.

• A 30% non-refundable deposit is required to reserve the date.

• Full payment is due no later than 24 hours prior to your scheduled event.

• If payment is not received by the deadline, Pizza On Bus reserves the right to cancel your event without further notice.

Cancellation Policy:

• If you cancel your booking within 7 days of the event, a $250 cancellation fee will apply for any school carnival or street market bookings.

• This fee is separate from and in addition to the non-refundable deposit.

• This policy applies regardless of reason, except in cases of unforeseen circumstances caused by Pizza On Bus.